Frequently Asked Questions

We take pride in our shipping speed. 90% of all orders are shipped out within 1-3 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season and restocks the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

• Changing an Address
• Changing an Item
• Adding or Removing Items
• Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately (619) 374-5242 and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

We have put a lot of effort into quality assurance so that you receive the best premium product. In the event that you do need to return something, our policy is as follows —

 We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. 

For orders placed in the Contiguous U.S, we will accept returns within 30 days of the original delivery date. We offer free exchanges or store credit. For all purchases made on or after August 1st, 2023, we will retain $15.99 on all refunds to cover the handling fee associated with the return. Please reach out to us at support@evermorekitchen.com for help with processing.

Refunds will be processed when delivery of the returned product is confirmed at our warehouse.

If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by calling (619) 374-5242 or emailing us at support@evermorekitchen.com as we can start a claim and investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.